SETTERS COTTAGE RETURNS & REFUND POLICY

Last Updated:31/05/2026

Returns & Refunds

At Setters Cottage, we want you to be happy with your purchase. This policy operates in addition to your rights under the Australian Consumer Law (ACL).

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

You may be entitled to a repair, replacement or refund where a product fails to meet consumer guarantees, including where it is faulty, significantly different from its description, or not fit for its intended purpose.

New Items – Change of Mind Returns

For new products, we may accept change-of-mind returns within 14 days of delivery provided:

• The item is unused and in original condition.

• Original packaging is included where applicable.

• Proof of purchase is provided.

Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

Shipping charges are generally non-refundable for change-of-mind returns.

Once a returned item is received and inspected, an exchange, store credit or refund may be issued at our discretion.

Antique, Vintage, Second-Hand and Up-cycled Items

Many items sold by Setters Cottage are antique, vintage, second-hand, reclaimed or up-cycled and are offered with their unique character, age and history.

No Change of Mind Returns

Due to the unique nature of these items, we do not offer refunds, exchanges or returns for:

• Change of mind

• Incorrect choice

• Personal preference regarding colour, style, size or appearance

• Minor imperfections consistent with age and previous use

All sales of antique, vintage, second-hand and up-cycled items are considered final.

Condition Disclosure

We make every effort to accurately describe and photograph each item.

Any known faults, wear, repairs, marks, chips, scratches, staining, ageing, imperfections or signs of previous use will be disclosed within the product description and/or photographs.

Customers are encouraged to carefully review all descriptions, measurements and photographs before purchasing.

Australian Consumer Law

Nothing in this section affects your rights under the Australian Consumer Law.

If an item is significantly different from its description or contains a major fault that was not disclosed prior to purchase, please contact us within 7 days of receiving the item so we can assess the matter and determine an appropriate remedy.

Furniture

Furniture, including vintage, antique and up-cycled furniture, should be inspected upon delivery or collection.

If damage occurs during transport, customers must notify us within 24 hours of delivery and provide photographs where possible.

Where transport damage is confirmed, we will work with the customer and the relevant carrier to provide an appropriate remedy.

Unless required under Australian Consumer Law, we do not offer change-of-mind returns on furniture.

Bakery Products

Due to food safety and hygiene requirements, bakery products and other food items cannot be returned, exchanged or refunded for change of mind.

Refunds or replacements may only be provided where:

• The incorrect product was supplied;

• The product is faulty, contaminated or unsafe;

• The product does not meet the consumer guarantees under Australian Consumer Law.

If there is an issue with a bakery product, please contact us as soon as possible after purchase and provide photographs where appropriate.

Live Animals (Chickens)

The welfare of our birds is extremely important to us, and we take great care in breeding and raising healthy stock.

No Returns or Change of Mind Refunds

Due to the nature of live animal sales and the potential biosecurity risks, all chicken sales are final.

We do not offer refunds, exchanges or returns for:

• Change of mind

• Compatibility with existing flocks

• Future laying performance

• Future breeding performance

• Behavioural characteristics

• Circumstances arising after collection or delivery

Health of Birds

All birds are sold in good health to the best of our knowledge at the time of sale.

Customers are responsible for:

• Providing appropriate housing and care;

• Following all applicable local laws and regulations;

• Managing introductions to existing flocks safely.

Any concerns regarding the health of a bird at the time of collection or delivery must be raised within 24 hours and supported with relevant information or photographs where possible.

Nothing in this section limits any rights available under Australian Consumer Law.

Workshops and Classes

Setters Cottage may offer workshops, classes and educational experiences including (but not limited to):

• Sourdough baking

• Sewing and crafting

• Homesteading skills

• Chicken keeping

• Seasonal and creative workshops

Customer Cancellations

Workshop bookings may be cancelled for a full refund if notice is provided at least 7 days prior to the scheduled event.

Cancellations made within 7 days of the workshop may not be eligible for a refund.

At our discretion, bookings may be transferred to another participant or credited toward a future workshop.

Non-Attendance

Refunds will not be provided for failure to attend a workshop or event.

Cancellation by Setters Cottage

If we cancel a workshop or event, participants will be offered either:

• A full refund; or

• A credit toward a future workshop.

Online Courses, Digital Products and Educational Resources

Setters Cottage may offer digital products and educational resources including, but not limited to:

• Online courses

• E-books and guides

• Downloadable educational packs

• Printable resources

• Digital workbooks and planners

• Recorded workshops and tutorials

• Membership content and resource libraries

No Change of Mind Refunds

Due to the immediate nature of digital delivery, we do not offer refunds, exchanges or credits for:

• Change of mind

• Accidental purchases

• Incorrect product selection

• Failure to read the product description before purchase

• Lack of use after purchase

• Dissatisfaction where the product has been delivered as described

Once a digital product has been accessed, downloaded, viewed or made available to you, the sale is considered final.

Technical Issues

If you experience difficulties accessing purchased content, please contact us and we will make reasonable efforts to assist with access and delivery.

Australian Consumer Law

Nothing in this section excludes your rights under Australian Consumer Law.

You may be entitled to a refund, replacement or other remedy where a digital product:

• Is faulty or defective;

• Cannot be accessed due to an issue within our control;

• Is significantly different from its description; or

• Does not perform as reasonably expected.

If you believe a digital product does not meet consumer guarantees, please contact us within 14 days of purchase with details of the issue so we can investigate and provide an appropriate remedy.

Damaged or Incorrect Orders

If you receive an item that is:

• Damaged in transit;

• Faulty;

• Incorrectly supplied; or

• Significantly different from its description,

please contact us as soon as possible and include:

• Your order number;

• A description of the issue; and

• Photographs where applicable.

We will assess the matter and work with you to provide an appropriate remedy in accordance with Australian Consumer Law.

How to Contact Us

For all return, refund or product enquiries, please contact:

Setters Cottage
Email: hello@setterscottage.com.au
Website: www.setterscottage.com.au